Return Policy

Return & Exchange Policy

Thank you for shopping with Shailab Fashion Freak.

We offer return or exchange only for damaged, defective, or wrong products received by the customer.

Eligibility for Return / Exchange

To be eligible for a return or exchange:

1. The request must be raised within 24 Hrs of receiving the product.

2. The product must be unused, unwashed, and in the same condition as received.

3. The product must be returned with its original packaging and tags.

4. An uncut parcel opening video is mandatory as proof for damaged, defective, or incorrect products.

Requests without valid proof may not be accepted.

Non-Returnable Products

The following cases are not eligible for return or exchange:

• Incorrect size selected by the customer

• Change of mind after purchase

• Minor color differences due to lighting or screen settings

• Used, washed, or damaged products by the customer

• Sale or discounted items

• Requests raised after 24 Hrs of delivery

Return Process

Once your return or exchange request is approved, you must return the product within 3 days.

After receiving and inspecting the returned product, we will notify you regarding the approval or rejection of your request.

Replacement Delivery

If your exchange request is approved, the replacement product will be delivered within 3–7 working days, depending on your location and courier service availability.

Refunds

If a refund is approved, the amount will be processed according to our Refund Policy and credited to the original payment method within the applicable timeline.

Important Note

Shailab Fashion Freak reserves the right to refuse returns or exchanges if the product does not meet the above conditions after inspection.